What is the Return Policy?
We are committed to ensuring 100% customer satisfaction with our products. For our valued customers, we offer a 30-day return policy, allowing you to request a return within 30 days after receiving your item.
Candles and Essential Oils
To be eligible for a return, your fragrance products must be in their original, unopened condition, ensuring they remain unused and with all tags intact.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including clearance, final sale items, and specific products. Please reach out if you have questions or concerns about the eligibility of your item.
All Other Products (Excluding Final Sale Items)
Our commitment to your satisfaction extends to all our products. Items other than final sale items can be returned if opened, provided they are in their original packaging.
Exceptions / Non-Returnable Items
Certain items, such as clearance and specific products, cannot be returned. If you have any questions or concerns about the eligibility of your item, please contact us.
Return Instructions
To initiate a return, ensure that the individual packaging of each fragrance product remains unopened. Ship the items back in the original packaging or a secure alternative to prevent damage during transit. You are responsible for the shipping cost, and we recommend using a reliable, trackable method like Posten, Hjemhjem or PostNord.
Ship to:
Kai Kai Aroma – Returns
Statsråd Mathiesens vei 4a
Oslo, 0598
Once shipped, please email us at ha@kaikaiaroma.com with the tracking number, the returned items, and the order number for efficient processing.
Refunds / Credits
Upon receiving tracking and order information, we will notify you of the return status. If approved for a refund, it will be processed automatically to your original payment method within 5-10 business days. Store credits, if approved, will be applied within 1-2 business days, ready to be used in your next order.
*Note: The processing time may vary depending on your bank or credit card company. If more than 15 business days have passed since return approval, please contact us at ha@kaikaiaroma.com.
For any questions regarding returns, feel free to reach out to us at ha@kaikaiaroma.com. Your satisfaction with our fragrance products is our top priority.
Need help?
Contact us at ha@kaikaiaroma.com for questions related to refunds and returns.